We do not sell our machinery directly from the factory, but through our dealer network. Contact us and we will connect you with your local factory rep who can get you in contact with a dealer in your area
$25.00 minimum per order
For all custom tooling orders contact our customer service directly at firstname.lastname@example.org or 800-843-8844/605-859-2542. Digital prints of the finished part are sometimes needed for our engineers to 'determine if tooling can be built' to achieve the desired finished part.
Generally, if our engineers are able to build a requested tool, a price quote will be provided for approval and consent to build said tool.
After the quote is approved, payment is required to start the production process.
Sample material is sometimes necessary for testing of custom built tools.
Custom built tooling is not returnable.
Our in-house blade sharpening department will 'usually' have your HSS blade in & out within 2 business days or less.
Attn: Blade Sharpening
180 E US HWY 14 (OR) P.O. Box 850
Philip, SD 57567
A receipt with tracking information is always emailed to the customer upon shipping and also included with the returning blades.
Scotchman Industries ships daily via UPS & FedEx and weekly (Tuesday & Thursday) using a selection of LTL carriers that are historically reliable with our freight products. Machines and accessories that are either too large or too heavy for standard package shipments (UPS or FedEx) require transport via truck freight.
Commercial address delivery rates are lower than residential, school, government, or limited access facilities. Businesses located within residential areas or remote locations incur additional fees. Redelivery fees apply if the delivery location is not accessible or no one is available to unload. Truck shipments require a consignee to have means to unload from the truck upon arrival (dock &/or forklift). The driver is not required to assist with unloading, unless liftgate delivery service is secured.
Accessorial service options for truck freight deliveries are available for added fees. The most common services requested for our products are ‘delivery appointment required’ and ‘liftgate delivery service’. Liftgate service: the driver is responsible for lowering the shipment to ground level (weight limits do apply). The responsibility then transfers to the customer to move from that point forward.
Pick-up at the carrier’s terminal is also an option for customers without the means to unload or location is not accessible to a large semi.
Call us for further assistance on available truck freight options or further explanation.
All truck deliveries must be inspected and signed for.
DO NOT sign for any machine until you have removed the plastic and inspected the machine for damage!
It is the customer’s responsibility to inspect the arriving machine for shipping damages that the carrier may be responsible for. If the driver will not wait for you to inspect the shipment, simply mark the shipment as “damaged” before signing. In the rare occurrence of small damages such as paint scuffs, dings, dents, etc. they should be noted and package received. We do however, encourage refusal of delivery if the shipment is badly damaged such as laying on its side or severely damaged, but in most cases small repairs are the responsibility of the customer. After noting the delivery ticket, immediately contact us about the damage so we can assist you. If any damages or missing items are found later but not noted on the delivery ticket, it is unlikely that we can recoup any costs.
You are always welcome to come to our facility in Philip, SD to pick up your machine or packages when they are ready to bypass any shipping costs.
Tracking numbers are always provided on our invoices/receipts which are emailed at time of shipping.
At Scotchman we stand behind our products with more than just an industry-leading warranty; we provide lifetime customer support and are committed to the success of our customers.
Reach us at 800-843-8844 Monday thru Thursday 7am-4pm, and Friday 7am-3:30pm MST.